thoughts

design research

I’m starting a new adventure, my MFA in Interaction Design. It’s so exciting to be taking the time to hone my craft. I have been a user experience designer for a few years now, and although I have experience in many of the classes I will be taking, it seemed I never had the time in projects to really polish the deliverables for clients. As you may relate, when you are on the clock, there’s often only enough time to get the damn thing done, and then move into the next phase of the project. And as you may also relate, design research is one of those areas that often gets short shrift, due to budgets and timelines. That said, I have been able to do a bit of research on a few projects, and it was not only informative, but a great deal of fun.

Bostonpizza.com
I worked on bostonpizza.com with Habanero Consulting Group. Amongst other activities, we conducted generative research in the restaurant with diners. Armed with gift cards, we approached diners just after they placed their orders, and requested their participation. We asked a series of questions, such as:

  • How often do you come to this restaurant?
  • Have you been to the website?
  • Why would you visit the website, and what would you expect to find there?
  • Have you ever tried online ordering? Why or why not?

From this process, we were able to define a few personas: families, sports teams, and “the regulars”. We also gathered valuable feedback on the main content diners were looking for: menus, locations and promotions. We heard some interesting anecdotes about ordering food online, which mostly revolved around trust and accuracy. All of the information gathered was invaluable when making design decisions for content later in the process, especially when working with client stakeholders.

MyHealth.Alberta.ca
I worked on MyHealth.Alberta.ca with nonlinear creations last summer. We were responsible for phase one, to aggregate three sources of information into one search interface. Design research, in this process, was more evaluative in nature, as we had to test how well existing information sources could provide information for three particular audiences: the general public, clinicians and caregivers. We worked with a recruitment agency to find appropriate people, and then developed a test script to review a medical database, existing AHS websites, and best-in-class examples, such as the NHS in Great Britain, with the participants. Through usability testing, we were able to discover what worked, but more importantly, what didn’t work. It was important to see how one participant struggled to find information about breast cancer, and then imagine how this struggle could amplify the stress of someone who may be seriously ill. In the design phase, we acted on this knowledge to improve the parts that were broken.

Design research provides an opportunity to connect with the people that will eventually use your designs. I have been lucky to have some experience in this realm, but I am looking forward to trying other techniques, such as participatory design, as a way to understand the situation and possible responses. I am also extremely curious about research synthesis, and am hoping for a bit more space and time in school for this part of the process.

training for a half marathon

I have surprised myself this year, and have decided to run the Whistler Half Marathon. I have been running sporadically over the last few months, and have realized I actually like it. Surprising. I have also realized that I need a goal to keep on a fitness regime. Not surprising. Last year, it was climbing, which I still do regularly. Making learning to climb a goal made climbing a habit, and I am hoping that if I do the same with training for a long run, it will also become a regular part of my life.

I knew I would need some help with this, so I went to my phone to find an app for training. Personal Running Trainer is a pretty good investment. 5$ for the half marathon training schedule, which is pretty reasonable. This phone costs me a fair amount of $$ each month, so I want to maximize its usefulness. Overall , it’s a good app, with time-based running challenges, so I don’t have to worry about measuring out a running route, and voice-over instructions by Coach Justin that give me tips while I run. I’m lucky, as I live near English Bay, so my running track is ready, waiting and easily accessible. I can also load in my music, and it’s pretty funny when Justin starts speaking over Hungry Like the Wolf. :) Here’s my running track list so far (no judging!). It plays the music randomly, so it’s keeps me surprised.

Dancing Queen, ABBA
Ambling App, Yeasayer
Girls and Boys, Blur
I Feel Love, Donna Summer
Girls on Film, Duran Duran
Hungry Like The Wolf, Duran Duran
I Ran, Flock of Seagulls
Our Lips Are Sealed, GoGos
Strict Machine, Goldfrapp
Looking For You, Kirk Franklin
The Fame, Lady Gaga
LoveGame, Lady Gaga
Seventeen, Ladytron
The Man with the Red Face, Laurent Garnier
Losing My Edge, LCD Soundsystem
Disco Infiltrator, LCD Soundsystem
Blue Monday, New Order

I hope I can keep up with my training and run the half marathon. I realize I have to take each session one at a time, and really try to do my best. I know this sounds like a cliche, but it’s not about being The Best, it’s about being My Best. Powerful to realize, and makes things a little less daunting. Happy running!

winning platinum for innovative intranet design

I am so honoured to have been part of the team that designed and developed the Bennett Jones intranet, BenNet. StepTwo Designs awarded BenNet the Platinum award, finding it to be “the best of the best”. Wow. Update: check out the award ceremonies at KMWorld 2010!

Working on BenNet was a great experience. As the User Experience Designer, I was responsible for the visual and interaction design of the interface. The Bennett Jones team was excellent. They were always prepared (love lawyers!), attentive and even delighted with my creative methods (yes, I did design an icon on a riff of the ACDC logo, and they loved it). I remember feeling very respected for the work I was doing, and this helped me build a lot of confidence in my skills. To now be honoured with an award, this truly is the icing on the cake. Thanks to Ben Skelton, Ben Ng and Kurtis Beard at Habañero, it was great working with you!

It was wonderful to read these words in the Lessons Learned section of the report:

Focus on the user experience
Placing a significant amount of effort on user experience design can help mitigate risks around user adoption. Many people in our organization do not have any desire to use technology for the sake of using technology – they simply want to find the information they are looking for and complete the work they need to do.

We put considerable effort into making things visually appealing and simple to use (which had the negative effect of making things incredibly complex from a development perspective) and engaged user experience experts who were charged with this key responsibility. We would recommend that others make the same investment in user experience design.

About the Intranet Innovation Awards
Awarded by Step Two Designs a recognized thought-leader in intranet strategy and design, the Intranet Innovation Awards, now in their fourth year, are global awards celebrating new ideas and innovative approaches to the enhancement and delivery of intranets. This year 55 companies spanning various industries from around the world entered the competition, judged by an international panel of intranet experts. Countries represented by 2010 winners include Canada, Australia, the United Kingdom, the United States, New Zealand and the Netherlands. More information about the 2010 Intranet Innovation Awards, and a detailed report, are available at www.steptwo.com.au/products/iia2010.

More information
Bennett Jones Innovation Award release
Habanero Consulting Group Award release
Step Two Designs release

Credits
Habanero Consulting Group User experience and design
V51 Consulting Solution architecture and SharePoint development
RBRO Solutions Inc Document management system integration

into the vaults of history

I was just updating my Linked In profile with some past education, specifically my diploma from the publishing program at Langara College. I found the article I wrote for our term project, Pacific Rim Magazine, which was distributed throughout the Westcoast in the Globe and Mail. Thought It would be nice to republish it here.


speaking in stones

Thousands of years old and wrapped in mystery, Neolithic jades speak a silent story of art, history, process and politics.
by Kathleen Moynahan

“One can surmise a variety of things about these pieces, there is all kinds of speculation, but there is really no way of knowing what these pieces really mean.” Dr. James Caswell, professor of Fine Arts at UBC and curator of the current Chinese art exhibition at the Museum of Anthropology, is discussing only one of the many mysterious aspects of Neolithic jade artefacts. Thousands of years old, these jades remain a curiosity. How were they made, what do they mean and who were these highly skilled artists? Today, the existence of jades in private and public collections is often surrounded by controversy regarding authenticity, methods of collection and rights of ownership. Nevertheless, Neolithic jades remain truly beautiful-they speak a silent story of art, history, process and politics.

The reverence for yu (jade) was born over 9,000 years ago in the Neolithic cultures of China. The mineral nephrite, more commonly known as jade, is a plentiful stone that was found, as it is today, as boulders in the beds of the Liao and the Yangzte rivers. Nephrite consists of interlocking fibrous crystals of either tremolite or actinolite, which give the stone its strength. Predominantly dark green in colour with white marbling, nephrite can also have inclusions of iron ore which present themselves as rusty orange veins. With time and exposure to the elements, the exterior of the stone turns a reddish brown that can be carved away to reveal dark green insides.

Entombed in gravesites for centuries, even the purest nephrite was destined to discolouration. The mottled rusty brown surfaces were once a bright yellow green, but years of nestling in the cradle of the earth, subject to heat and moisture, has changed these stones from fresh young sculptures to old grandfatherly icons.

Gyula Mayer, a private jade collector, speaks about Neolithic jade with an appreciation born from an interest in modern art and sculpture. He has been studying and collecting Neolithic heirloom jades for over 30 years and admires the highly advanced technical skills of the ancient artists.

Neolithic jade was not actually carved, but rubbed. Mayer adds that “They used some abrasives to remove excess material from the product, and of course it was very time consuming.” Creating the incised lines and buttery smooth surfaces of some of these works would have taken years. To cut a slab, a rope had to be used to slowly slice a stone in two. Bamboo tubes were also used to drill holes through both sides of the jade, as evidenced by ridges that are often found on the interiors of tubes. In terms of technical construction, Neolithic pieces are a feat of endurance and skill. Even today, with the use of electric grinders and diamond drills, jade is a strong material that takes time and patience to shape.

From recently excavated burial sites, it is apparent that only a few people had the wealth of jade objects. One excavation from the Liangzhu culture revealed a tomb that was literally lined with jade. Who were these ancient people? Did they trade their riches to acquire these pieces? Were they leaders who were given jades out of respect or were they feudal masters who demanded that these pieces be created? These are the questions asked by Dr. Caswell, who is currently on sabbatical to study the most recently excavated tomb from the Liangzhu era.

Valued for its beauty and prized for its strength, jade was used for many types of objects. The three most common pieces found in Neolithic tombs are the bi disc, the cong tube and animal figurines. The cong, or ts’ung tube, is a cylindrical carving with a square cross-section, often showing fine incised carvings. The bi, or pi disc, is a flat disc with a round or square perforation in the middle. Most often it does not have incised carvings.

Some experts write that the bi disc represents the sun, or “the round heaven” (t’ien-yuan), and in turn, the cong is meant to represent “the square earth” (ti-fang). These representations and symbols are the language of the Liangzhu, but unfortunately their meaning is largely lost to us. In one tomb, up to 30 cong tubes were found placed around a body with the larger ends pointing toward the head. Two pieces were placed on the chest and abdomen, and as many as 24 pi discs were found underneath the body. It is obvious from the excavations that these pieces were used to protect and accompany the body in transit to the afterworld.

Translucent and lustrous, jade has been described as the flesh of the earth. Some strains of archaeological discourse have constructed a complex mysticism around these jade objects. Many commentaries emphasize the mystical properties of the stone. For example, scholars write that the demonic masks on the ts’ung tubes could be the iconography of a trinity: heavenly deity, ancestral spirits and sacred animals. Each entity is linked to the life force, the earth, and to each other. Therefore, any of the three entities could transform into the other as they wished. The ancient concept of kan-ying-empathy between things of like kinds-suggests that the Neolithic cultures may have believed that the jade insignias paralleled the qualities of the objects they were carved to mimic. The Chinese word for “ritual” actually translates as “to serve the gods with jade” which implies that, even in Neolithic times, jade pieces were considered a medium of communication between humans and supernatural beings, between heaven and man.

Both Mayer and Caswell raise questions regarding authenticity and the impact that the pieces have had on the cultural history of China. During the cultural revolution, the Chinese government had little interest in the significance of jade. The government believed that veneration of these objects reflected a traditionalist faith that challenged the political thought of the time. Mayer remembers a time when many Neolithic pieces were destroyed because of such beliefs. As a result, many of these cultural treasures were smuggled out of China, and are now in the hands of private collectors around the world. However, the question remains: who should have ownership of these pieces? Comparative analysis must be used to determine the authenticity of particular pieces. Because there are so many artefacts circulating in private and public collections, it will be some time before a definitive method for authentication can be applied to all collections.

Who were these highly skilled artists? Can we imagine the spaces in which long hours were passed shaping the stones? As an artist, I am curious about the methods of production and the social atmosphere in which these works were constructed. How were these techniques learned and shared among the masters? Were they families who passed insignias and symbols from ancestor to descendant and strove to perfect aspects of technique? Did they have workshops, like we do today, where experts come to teach many willing to learn? Did women and men work side by side to create these masterpieces, or was this artistic practice segregated along gender lines?

On the cusp of this debate is the differentiation between artefact and art object. I look at these pieces from a Modernist perspective, with appreciation of formal and technical innovation, quality of aesthetic power and expression of intense feeling through abstract form. The bold shapes and abstract representations of Neolithic art objects prompt appreciation for a perfectly formed circle, a flawlessly smooth surface and colours that reach my psyche on an indescribable level.

My Western eyes have been trained to see art this way, yet I am hesitant. This perspective has traditionally ignored social and historical issues around art and art making, not to mention the problems inherent in trying to understand an ancient culture through the filter of modern experience. But, through this dangerous distance, I wonder if these are feelings that I, as an artist, share with these ancient masters.

Pacific Rim Magazine and the author gratefully acknowledge the assistance received in the preparation of this article. Special thanks to Gyula Mayer for sharing his in-depth knowledge of Neolithic jades and cultures, to the Museum of Anthropology for providing the photographs for this article, and particularly to Mr. Victor Shaw, collector of Chinese antiquities, Dr. James Caswell, professor of Chinese art at UBC, and Jennifer Webb, Director of Communications at the MOA. The jades of Shaw’s collection featured in this article are currently on exhibition at the MOA, and it is possible that the entire jade collection will be sent to the Museum, to be exhibited at a later date.

the storm

tiny drops of you
pour over me
gather me
scatter me
build a storm inside me
between you and me
make it rain

how i approach web typography

One of my students asked me if I could give him some pointers on how to improve his web typography. Beyond looking at great examples and learning through looking, I do have an approach to setting up the page that is worth posting here.

Of course, essential to this process is having near-to-complete content, as well as a solid grid framework from which to hang your layout. Both are developed through an understanding of the technology for which you are designing, as well as the business objectives and messages you want to communicate. This process is also preceded by your brand and visual exploration, and your moodboard has been set. After all this is down, here’s a few steps you can take to get your typography together.

  1. Before anything, I turn off my image and navigation layers. Good typography stands on its own.
  2. Make sure all the text blocks follow the grid, and have a nice amount (15-20px) spacing around them.
  3. Change all the text to the same font face, same size (min 13px) and same colour. Ensure line heights are 130-140%.
  4. Identify all the headings that should be styled the same, and then change them to a larger size, different colour, bold and/or all caps.
  5. Identify all the sub-headings that should be styled the same and change them to something different as well.
  6. Look for special areas (ie. blog entry signatures, tables, captions, block quotes, any other special data) and then determine if it should be given special treatment (colour, size, make it an icon, etc).
  7. Step back, assess, revise as needed. Rinse and repeat.
  8. Add horizontal or vertical lines, or any other graphical devices as needed for definition.
  9. Turn on the image and navigation layers and assess, revise as needed.

Good luck with your typography!

pink fire

you are fleeting
as the sun drops below the edge of the earth
taking with her the day
that long day of everything
wanted
the everything that echos and disappears
and she leaves you shimmering
in the echo
and disappears

watermelon

this split watermelon’s
sweet red flesh
glistens wet
with cool black seeds

vitrine

is not a medicine nor an object found in la salle de bain. I found the word in the latest issue of Décor, a lovely yet expensive interior design magazine. If you know me, you know I cannot resist the lure of the glossy pages, and I love to lose myself in the colours and textures.

I hadn’t heard this word before, which is simply a display case with glass panels. It can easily be made of wood or metal, but the key is the glass panes that allow us to see inside. I have a beautiful vitrine from Bali, made of teak, with glass panels set into scalloped wooden frames. Possibly your grandmother had a tall traditional one that held her fine linen table cloths in the drawers below and Royal Albert figurines on the shelves above. What you see above, is a traditional 19th century vitrine, masterpiece by Francois Linke. Ooh la la!

amuse-bouche

I am in Edmonton, staying at a budget hotel, and my Libra sensibilities were so offended by the room that I Had. To . Get. Out. So off I went a wandering, and it crossed my mind that just around the corner I could find a little happiness. And there was the Wildflower Restaurant (excuse their flash website, they don’t know any better, they are restauranteurs).

A lovely room, with soft beats, and a varied menu that would do the trick. So I ordered the Napa Savignon Blanc, beef carpaccio and crab cakes, and enjoyed some quiet in the nice light. To my surprise, along came an amuse-bouche. Something with avocado and crispy bits and cream, it was delightful, unexpected, artful and whet my appetite for something more.

I love the idea of an amuse-bouche.

So I did a little exploration, and of course the Wiki had something:

“The amuse-bouche is the best way for a great chef to express his big ideas in small bites.” ~ Jean-Georges Vongerichten

The amuse-bouche is something unexpected, free, and a showcase of the chef’s talents, a brief insight into his way of cooking. So an amuse-bouche for design? How can you express yourself in a concentrated, unexpected way. I know I will be thinking about this!